Background to the case study
Our client has been with Ligtas for over 18 years and sees us as an extension to their business, rather than just a supplier who audits them annually. As a business, we support them both as a corporate retail client with over 975 properties and with each property as a small business. This allows Ligtas to provide a flexible, unique approach that proves that no client is too big nor too small.
The client has a well established internal health, safety and compliance team. From their external compliance supplier it is vital that a partnership approach has been developed as opposed to an enforcement regulator. They want a partner who will support them to ensure that they protect their brand reputation while remaining compliant to both legal standards and accreditation requirements, such as the NHS.
Like all businesses, the global pandemic and subsequent lockdown came as a surprise. The operational aspects of the business were reduced greatly to emergency services which resulted in having to furlough staff from March through to June. As their business returned to full operational trading in July it had to be ensured that COVID Secure environments were provided to ensure that safety of not just colleagues but members of the public.