Online Training Solutions for a National Fire and Rescue Service

Service | Training

Sector | Emergency Services

Testimonial

“Ligtas provided an extremely professional and customer-focused service to the Fire & Rescue Service. An identified point of contact was always available to provide any guidance or information required in a timely manner. Regular progress reporting was provided to keep us up to date with the number of people obtaining their IOSH Managing Safely qualification. The support from the point of procurement through to completion of the training was professional and of the highest standard.”

Group Commander,

Scottish Fire and Rescue Service

Client Overview

The Scottish Fire and Rescue Service (SFRS) is the national fire and rescue service of Scotland. Formed by merging eight regional fire services in 2013, SFRS is the largest fire brigade in the United Kingdom, with a workforce of approximately 8,000 staff.

Committed to maintaining the highest standards of safety, compliance, and professional development, SFRS plays a critical role in protecting communities across Scotland.

The Challenge

To enhance safety knowledge and support professional development, SFRS required an accredited training programme to deliver IOSH Managing Safely certification to around 800 staff members. The training needed to be completed within a tight 6-month timeframe while minimising disruption to the organisation’s critical operations and maintaining emergency response readiness.

The Solution

Following a formal public sector tendering process, Ligtas was awarded the contract to deliver a technology-driven training solution through our Learning Management System (LMS):

Rapid Implementation

Access to the eLearning platform was provided within 48 hours, with staff receiving secure login credentials via email.

User-Friendly eLearning Portal

The LMS allowed staff to complete their training at their own pace, accommodating their work schedules and ensuring minimal impact on their operational duties.

Dedicated Support

A named point of contact was available throughout the project, ensuring smooth communication and rapid resolution of any queries.

Progress Monitoring

Regular progress reports were shared with SFRS, enabling management to track course completion and maintain oversight of training targets.

The Outcome

The partnership between Ligtas and SFRS delivered significant benefits:

Flexible Learning

Staff could complete the training at times that suited their schedules, minimising impact on their work-life balance while maintaining operational readiness.

Simultaneous Delivery:

The eLearning platform enabled the simultaneous training of hundreds of staff across Scotland, achieving training goals efficiently without disrupting emergency service delivery.

Professional Development

Staff gained an internationally recognised IOSH Managing Safely qualification, enhancing their understanding of health and safety responsibilities and supporting SFRS’s commitment to workforce development.

Operational Efficiency

The seamless delivery of training ensured that SFRS met its 6-month completion target without impacting staff availability, safeguarding critical emergency services.