Streamlined Compliance for a Leading UK Dental Provider

Service | Fire, Health and Safety

Sector | Healthcare

Testimonial

“Ligtas has been instrumental in supporting our compliance management across our practices. Their expert risk assessments and the seamless integration of data into our FM software system have dramatically reduced our administrative workload, allowing us to focus on patient care. The efficiency gains and accuracy improvements have made a significant impact, and we look forward to continuing this partnership.”

Head of Health and Safety

Property and Asset Management

Client Overview

A leading UK dental provider, with over 550 dental practices nationwide, required a proactive health and safety compliance partner. Committed to providing high-quality oral healthcare, this provider ensures that millions of patients receive both NHS and private dental care each year. Managing compliance across such a large network presented unique challenges, demanding seamless risk assessments, fire safety evaluations, and efficient compliance management.

The Challenge

With a vast estate of dental practices, the client faced significant challenges in:

Conducting regular health and safety and fire risk assessments at multiple dental practices annually.
Managing compliance data efficiently and reducing the administrative burden on their Health and Safety team.
Achieving real-time visibility of outstanding risks and compliance actions across all practices.
Integrating assessment data directly into their FM software to streamline action tracking and maintenance.

Maintaining high standards of safety across a healthcare environment is critical—not only for regulatory compliance but for protecting both staff and patients. The dental provider needed assurance that its practices were safe, compliant, and prepared for any inspections.

The Solution

Ligtas partnered with the dental provider to deliver a technology-driven solution that streamlined compliance and enhanced operational efficiency. Key solutions included:

Health and Safety Expertise:

Conducting Health and Safety and Fire Risk Assessments across multiple properties each year, ensuring full compliance with legal requirements and internal policies. This proactive risk management approach ensures that both staff and patient safety are prioritised.

Efficient Data Management:

Eliminating manual data entry through an API link from Ligtas’ PropertyPlus system directly into the client’s FM software platform. This seamless integration reduces administrative overhead, enhances data accuracy, and provides real-time visibility of compliance tasks.

Proactive Risk Management

Supporting the client's Planned Preventative Maintenance (PPM) strategy with real-time scheduling and action tracking, ensuring issues are resolved before escalating into major risks. This forward-looking strategy prevents disruptions in patient care due to unplanned safety issues.

National Reach, Local Feel:

Ligtas specialists provide consistent service delivery across the client's extensive estate, maintaining high standards of compliance and safety. Our nationwide presence ensures rapid response times and familiarity with local regulatory requirements.

Results & Impact

Through its partnership with Ligtas over the last 5 years, the dental provider achieved:

Improved compliance and oversight across its network of practices, enhancing patient and staff safety.
Enhanced administrative efficiency, freeing up internal resources to focus on patient care and operational excellence.
Real-time visibility of risk assessment actions and maintenance activities, reducing delays and minimising errors.
A scalable compliance strategy, capable of supporting future growth and expansion.

Importantly, the seamless integration and proactive management of health and safety risks have enabled the provider to concentrate on delivering high-quality patient care without the distraction of complex compliance challenges.