Managing Multi-Site Compliance with Confidence: The Skyscape Story

Service | Multi-Service Compliance Partnership

Sector | Property Management

Testimonial

“I’ve used Ligtas and PropertyPlus for about 20 years now. Other providers make it more difficult than it needs to be. In property management, you need to make it simple, so it’s easier to scale across multiple properties. I can easily log in and see what’s going on at every site, and it works. We wouldn’t change it.

We wouldn’t have grown as we have without the suppliers who work with us. The work that Ligtas does just happens — I don’t have to worry about it. That’s the benefit.”

Chris Hughes

Director & Senior H&S Professional, Skyscape Property Management

Client Overview

Consistent, Integrated Support

Skyscape Property Management is a bespoke property management firm operating across the UK. Their managed portfolio exceeds 5 million square feet and over two thousand tenants across a growing network of high-traffic retail parks and offices. Individual locations can be visited by over a quarter of a million people each month.

Ligtas has worked alongside Director Chris Hughes and his team since Skyscape’s formation 5 years ago, and at two companies he worked at over the previous 15 years. Ligtas provides consistent, integrated support across health and safety, fire risk, and legionella management, powered by the PropertyPlus software platform.

The Challenge

Complex, High-Volume Risks

Managing agents like Skyscape face complex, high-volume risks across busy public environments. Their key challenges include:

Maintaining robust health and safety systems capable of refuting potential liability claims, especially on sites with exceptionally high footfall.
Balancing service-charge caps with the need to maintain rigorous safety standards across multiple retail parks and office developments.
Responding to climate-driven environmental risks, including flooding, drainage, and watercourse contamination — now growing concerns for property managers.

As Chris explained, “Our first concern is always protecting the public, but we also need to protect our reputation from erroneous claims. We need the systems and evidence in place to prove that safety isn’t just managed, it’s part of how we operate.”

The Solution

Clear, Traceable Actions

Ligtas provides responsive, national coverage across Skyscape’s portfolio, embedding a structured cycle of audits, inspections, and risk assessments within Skyscape’s established processes.

Using PropertyPlus, Ligtas Consultants conduct on-site audits that automatically generate clear, traceable actions. Chris and his team can log in at any time to view live compliance data across every site.

“It just works,” Chris said. “PropertyPlus doesn’t overcomplicate things. Audit actions are clear, it’s easy to use, and I can see the status of our whole portfolio at a glance.”

The software’s reporting and document storage functions mean every inspection, assessment, and remedial action is securely logged and instantly retrievable; providing peace of mind in the event of an incident or claim.

Results and Impact

Growth with Support

Through this long-term partnership, Skyscape has achieved:

Full visibility of compliance performance across a national property portfolio.
Streamlined processes which are seamlessly integrated with Ligtas.
Rapid evidence retrieval to support claims management and demonstrate due diligence.
Improved confidence and continuity, enabling a small, specialist team to manage significant operational scale.

For Chris, the value lies in knowing everything is covered:

“We wouldn’t have grown as we have without the suppliers who work with us. The work that Ligtas does just happens — I don’t have to worry about it. That’s the benefit.”