20 Years of Safety and Compliance: A Trusted Partnership with a Leading Retailer

Service | Fire, Health and Safety, Legionella, Training

Sector | Retail

Testimonial

“Ligtas has been an invaluable compliance partner, providing expert support across our extensive network of stores, offices, and distribution centres. Their tailored audit process, seamless risk tracking, and proactive training solutions ensure we maintain the highest health and safety standards across our entire estate. With Ligtas, we have a partner who understands our business and evolves with us, ensuring compliance remains a seamless part of our operations.”

Head of Health & Safety UK/ROI

Client Overview

A leading optical and audiology retailer with a network of over 1,000 UK stores required a proactive and scalable compliance partner to ensure standards that exceeded regulatory requirements and protected their global brand. With operations spanning retail, corporate, manufacturing, and distribution environments, the client needed a solutions-focused, agile partner that could seamlessly adapt health and safety and training services to their franchise model across the UK.

The Challenge

With a large and complex portfolio of locations across the UK, Ireland, and Scotland, the client faced significant challenges in:

Managing compliance across multiple regional variations in regulatory requirements.
Maintaining high health and safety standards in a range of environments including public-facing retail outlets, laboratories, corporate offices, and distribution centres.
Consistency of service delivery and reporting across a substantial national portfolio.
Visibility of data and management information across a significant national estate.
Ensuring seamless integration of compliance data across all regions.

The client required a proactive partner with nationwide reach and a deep understanding of regional legislation to ensure consistent compliance and brand protection across its entire estate.

The Solution

Over two decades, the partnership with Ligtas has evolved to include a customised, technology-driven compliance solution:

Fully Managed Service

Ligtas provides dedicated support every step of the way, led by a technically competent Account Manager and underpinned by a responsive Help Desk.

Bespoke Health & Safety Audits

Custom-built audits designed to reflect the unique risk profiles of retail, manufacturing, and distribution environments.

Fire Risk Management

Comprehensive fire risk assessments, including fire compartmentation audits to meet the distinct regulations across England, Wales, Scotland, and Ireland.

Tailored Training Solutions

Delivery of IOSH Managing Safely and bespoke Legionella Awareness training across the estate to ensure high safety standards at every location.

Seamless Compliance Tracking

Integration with the client’s compliance hub via a bespoke API link, ensuring real-time monitoring of risk actions and audit results.

Proactive Regulatory Support

Ligtas provides strategic updates well in advance of legislative changes, allowing the client to stay ahead of compliance requirements.

The Outcome

Through its 20-year partnership with Ligtas, the retailer has achieved:

Nationwide Compliance & Brand Protection

Consistent health and safety standards maintained across more than 1,000 locations, ensuring staff, patients, and customers are protected. This proactive compliance approach not only safeguards employees but also reinforces patient and customer trust in their services.

Operational Efficiency & Real-Time Visibility

Seamless integration of compliance data into their management system, enabling immediate action on safety risks while reinforcing safety best practices.

Proactive Risk Management

Early identification of safety risks and proactive response to regulatory changes, safeguarding brand reputation and reducing operational disruption.

Enhanced Safety Culture

Through tailored training and regular audits, the client reinforced a proactive safety culture, ensuring high standards across all retail, corporate, and manufacturing sites.