Customer Service online video course

Customer Service online course description

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Customer Service online course Target audience

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

Customer Service online course objectives

This Customer Service E-Learning course will start by clarifying what we mean by customer service and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more. 

Customer Service online course structure

This comprehensive course on Customer Service is structured to cover the following essential topics:

• About the Course
• What is Customer Service
• The Goals of Great Customer Service
• Discovering and Understanding Customer Needs
• Delivering Maximum Levels of Customer Service
• Making Customers Feel Great From the Start
• Communication Skills
• Non-verbal Communication and Body Language
• Dealing with Customer Complaints

Customer Service online course Accreditation & certification

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.