Ligtas may have just celebrated it’s first anniversary on 10 July 2020. But in fact, we have over 20 yrs experience of delivering consultancy and training services. Ligtas was formed from the health, safety, consultancy and training services acquired under a Management Buyout (MBO) from risk management solutions business Alcumus which originated in 1979. We currently have offices in Cardiff and Huddersfield and employ 86 staff members.
As Ligtas we set out from the beginning to ensure we put the customer at the centre of all that we do. This involved customer journey mapping to highlight the value in each stage, through our process interactions. We involved all our Ligtas team players and clients alike. This started with our mission statement which set out that we ‘Guarantee you an expert led trusted service and our UK wide experts work with you as a trusted provider to help protect your employees and keep your brand and reputation safe.’
We believe our customers are one of the most important factors in the success of the business, that’s why we use a customer centred approach. So, without a positive user experience we wouldn’t be fulfilling our pledge and delivering the high value services our customers expect from us.