Background to the Case Study
Lambert Smith Hampton is on a mission…
That mission is to make your business thrive. We’re creating the UK’s and Ireland’s most progressive commercial property consultancy. One that relentlessly challenges the status quo, finding new ways to think and do things that shrug off convention and bureaucracy.
Formed in 1773, there is nothing old fashioned about Lambert Smith Hampton (LSH). They dare to do things differently, allowing them to grow to become one of the UK and Ireland’s leading and most progressive property consultancies with 32 offices and over 1,000 staff.
With a reputation like this, they must choose a supplier whose values and aspirations match theirs.
LSH has been with Ligtas since 2002. This long-standing relationship is a testament to the quality of the relationship and service provided. When Ligtas and LSH originally began to work together, they needed support for all aspects of health and safety and fulfiling legal requirements for their 650 properties across the UK and Ireland. There wasn’t any in-house expertise back then, so they needed a partner to be their eyes and ears.
Some of the key highlights are that Ligtas has great national coverage of consultants. This assures LSH that they can get someone local to their team when it is needed. In addition, this ensures that things will be dealt with swiftly and by consultants who know the LSH properties. The roll-out of engagement through regional meetings has also been well-received as extra support to the team, providing additional assistance and regular updates so that everyone has an opportunity to speak to the technical leads.
Another key highlight has been Ligtas’ assistance with technology. For example, when LSH re-introduced the PropertyPlus Audit App, Ligtas provided all the support needed and worked with us to integrate this with our system was a very important aspect of the service.